Privacy Policy

Introduction

We at Rishta Bank are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines our practices for collecting, using, and disclosing your information when you access or use our matrimonial services ("Services") through our website. You agree to the terms outlined in this Privacy Policy when using our Services.

 

1. Information We Collect

We collect various types of information to enhance the quality of our services and provide a better user experience.

A. Personal Information

  • Profile Information: When registering for our services, we collect essential personal details to create your account. This includes your full name, email address, phone number, date of birth, gender, and marital status. These details help us verify your identity and tailor our services to your needs.
  • Additional Details: You can enrich your profile with additional information, such as your religion, caste, physical attributes, lifestyle choices, hobbies, and preferences regarding potential partners. This information allows us to match you with suitable connections better and improve your experience on our platform.

B. Usage Data

  • Automatic Data Collection: Our systems automatically gather information about your interactions on our website. This includes technical details such as your IP address, browser type and version, device information, the pages you visit, the time and date of your visits, and the time spent on each page. This data helps us analyze user behavior, diagnose technical issues, and enhance the functionality of our services.

C. Other Data

  • Social Media: You can use your social media account, like Google SSO or Apple ID, to create and access your account. This option saves you from having to remember another password and allows you to share some information easily. When you log in with your social media account, you agree to let us collect and use the information you share with us, according to this Privacy Policy. For more details on how your social media provider shares information, please check their privacy policy and help center.

 

2. How We Use Your Information

We collect information for several important reasons:

  • To Provide and Improve Services: We want to deliver high-quality services and continually make improvements based on your feedback.
  • To Personalize Your Experience: We customize your experience by matching you with potential partners that fit your preferences.
  • To Process Transactions and Manage Accounts: We securely handle transactions and keep your account running smoothly.
  • To Communicate with You: We inform you by answering customer service questions, providing updates, and sending marketing messages that are relevant to you.
  • To Prevent Fraud: We take security seriously. We work to detect and stop any fraud or misuse of our services to keep all users safe..

 

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your information in the following instances:

  • With Other Users: When you create a profile, certain basic information about you, such as your first name, age, and the city you reside in, may be visible to other users. This is intended to enhance social interactions and connections within our platform, but you should be mindful of the information you choose to share publicly.
  • Service Providers: In the course of providing our services, we may share your information with third-party vendors and service providers. These partners are carefully selected and help us with various operational tasks, such as technical support, data storage, and customer service. They are required to use your information only for the purposes of fulfilling their contractual obligations to us.
  • Legal Obligations: We are committed to complying with all applicable laws and regulations. Therefore, we may disclose your information when necessary to fulfill legal obligations. This includes but is not limited to, responding to subpoenas, court orders, or government requests, as well as taking action to prevent fraud or other unlawful activities. Your privacy is important to us, and we will only share your information in this manner when it is legally required or necessary to protect our rights.

 

4. Your Choices

  • Profile Visibility: You can customize your profile settings to determine which pieces of information are displayed to other users. This feature allows you to control your privacy and ensure that only the details you want to share are visible.
  • Communication Preferences: If you prefer not to receive marketing communications from us, you have the option to unsubscribe easily. Simply follow the unsubscribe link provided in our emails to manage your preferences effortlessly.
  • Account Deletion: You have the freedom to delete your account whenever you choose. After you initiate the deletion process, your profile and personal data will be permanently removed from our active systems. However, please note that residual copies of your information may still exist in our backup storage for a limited period, in accordance with our data retention policies.

 

5. Security of Your Information

We implement industry-standard security measures to protect your information from unauthorized access. However, no security system is impenetrable, and we cannot guarantee complete data security.

 

6. Third-Party Links

Our services may include links to third-party websites. We do not take responsibility for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing any personal information.

 

7. Children’s Privacy

Our services are specifically designed for individuals who are at least 18, or of legal age as defined by the jurisdiction in which they reside. We do not intentionally collect information from children under the age of 18. In the event that we discover that a child has provided us with personal data, we will take prompt and appropriate measures to delete such information.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make any changes, we will notify you by posting the new Privacy Policy on this page and sending you an email. We recommend that you review this Privacy Policy regularly.

 

9. Contact Us

If you have any questions about this Privacy Policy, please get in touch with us at:

Rishta Bank 

support@rishtabank.com